Posted on 17 February 2012.
The phone is ringing again and again. Is annoying and it doesn´t let you concentrate at your work. Then you stop and answer it. A potential costumer ask you about your customer service hour. He couldn´t find it on the company´s website. Back to work and five minutes later the phone rings again. Another potential costumer ask if she can pay with her credit card.
Answering these two phone calls you have stopped your work wich take you more time to be done.
We can´t miss the chance to share information with our clients wherever we could.
It´s easier to get new clients if we share interesting information for them as payment tools, how to get from their homes…
But if we don´t share enough information or hide it as our big treasure, clients will go with another who give them the information they are looking for.
How can I know what my clients want?
As simple as listen to them.
We can create a list with the most asked questions, which are the most requested services, information which share our competitors… and after that ellaborate your custom information and upload it.
Another point to consider is a periodic review of this information to update new phone numbers, website, adress…
So if you haven´t filled your information yet on social networks, apps, your own website… think in that client who deals with a competidor who share more information.